How @sw_trains handles the rush hour on Twitter July 2nd
From BBC News:
At 15:33, she [Allison Dunn, SW's Social Media Head] tweeted on the official South West Trains Twitter account: “All lines through Wimbledon station currently blocked owing to emergency services dealing with an incident at Wimbledon. More to follow.”
There was a lot more to follow . By the end of the evening more than 150 tweets had been sent out – double the usual number.
Great article about how a train operator uses existing customer service processes to communicate through Twitter, and some of the governance issues they’ve faced internally.
~
Dear @yodelonline. Parcels should not be left in the rain. December 20th
Like several other people, I’ve made use of the Internet for Christmas shopping. Its marvellous. I press a button and…
A story about service that makes you smile September 15th
You know that special smiley, tingly feeling you get when someone does the exact thing you want them to when…
EAT-ing is Tweet-ing June 26th
It started with a Tweet… Dear @eat_news. My coffee is burnt. — Oli (@oli) June 25, 2012 …and ended with…